Refunds and Australian consumer rights
How technical recovery interacts with the Australian Consumer Law and other applicable rights.
A technical-failure recovery process is an operational remedy intended to complete delivery without a second payment.
Where the Australian Consumer Law applies, consumer guarantees and remedies are automatic and cannot be taken away by a 'no refund' statement, voucher policy or other website term. Any refund, cancellation, repeat-performance or compensation entitlement is determined by the applicable law and facts.